Guts Privacy Policy

At Guts Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games, sportsbook and poker room. This Guts Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you have over your own data. We are operated by Zecure Gaming Ltd., registration number C 69036, of 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We hold a Malta Gaming Authority sub-licence MGA/CRP/1117/2025/02, issued 16 October 2025, and a United Kingdom Gambling Commission licence 056427, issued 12 February 2020. By creating an account, completing guts register steps, or using guts login to access your account, you agree to the practices described below.

Information We Collect

We collect several categories of information when you register for a Guts account, browse Guts Casino, or use our services through the Guts app or the Guts casino mobile site.

Account and Identity Data

• We collect your name, date of birth, email address, phone number and residential address when you complete guts register.
• We verify your identity to confirm you meet our minimum age requirement of 18, or 19 where local law requires a higher age.
• We may request copies of government-issued identification, proof of address and proof of payment ownership, particularly once your cumulative lifetime deposits reach €2,000.

Financial and Transaction Data

• We record details of every guts deposit and guts withdrawal, including the payment method used, such as Visa, Mastercard, Interac, Interac e-Transfer, Neteller, Skrill, Paysafecard, Trustly or bank transfer.
• We retain records of your transaction history to comply with anti-money laundering obligations and to process your source of funds checks where required.

Gaming and Technical Data

• We log your activity across our guts slots, live casino tables, sportsbook and guts poker software, including bets placed, spins played and wagering progress.
• We collect device information, IP address, browser type and session data when you access Guts Casino through desktop, guts casino mobile, or our downloadable guts casino app.
• We use this data to detect fraud, prevent underage or self-excluded play, and maintain the security of our platform.

How We Use Your Information

We use the information we collect to open and manage your account, process deposits and withdrawals, verify your identity, and deliver the guts casino bonus offers, guts free spins, guts casino promotions and loyalty rewards you qualify for. We also use your data to communicate important account updates, respond to support requests, and personalise the guts casino experience, including tailored guts casino bonus codes for existing players where applicable. We may use your contact details to notify you about new guts promotions, poker tournaments, or changes to our Terms and Conditions, unless you have opted out of marketing communications.

Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website and within the Guts app to remember your preferences, keep you signed in after guts login, and analyse how players use our site. Cookies also help us measure the performance of guts casino promotions and improve navigation across guts casino nz and other localised pages. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our services.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers to process your guts deposit and guts withdrawal requests securely.
• Identity verification and fraud prevention partners who help us confirm your eligibility to play.
• Regulatory authorities, including the Malta Gaming Authority and the UK Gambling Commission, where legally required.
• eCOGRA, our alternative dispute resolution provider, if you escalate a complaint, with further escalation available to the MGA Player Support Unit.
• Service providers who support our IT infrastructure, customer support, and game content delivery, including our software and live casino partners.

Data Security

We apply industry-standard technical and organisational measures to safeguard your personal data, including encryption, secure servers and restricted internal access. While we work hard to protect your account, we remind you that customer funds are held separately from company funds but are not protected in the event of insolvency, in line with our licensing terms.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, regulatory and anti-fraud obligations. Transaction records connected to your guts casino bonus history, deposits and withdrawals may be kept for several years as required under Maltese and UK gambling regulations.

Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain processing activities, including marketing communications.
• Request a copy of your data in a portable format.

To exercise any of these rights, you can contact our support team, and we will respond within the timeframes required by applicable data protection law.

Age and Eligibility Restrictions

We only accept registrations from players who meet our minimum age requirement, and we do not accept new accounts from residents of the United States and its territories, or from a number of other restricted jurisdictions listed in our Terms and Conditions. We use the personal data collected during guts register to enforce these restrictions and to prevent access from prohibited locations.

International Data Transfers

As we operate across multiple regulated markets, your data may be transferred to and processed in countries outside your country of residence, including within the European Economic Area and the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Guts Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Guts Casino, whether through the website, guts casino mobile login, or our guts casino app download, constitutes your acceptance of any updates.

Contact Us

If you have questions about this policy or how we handle your personal data, please contact us at support@guts.com or support-en@guts.com. Complaints that require further escalation can be sent to csmanagement@guts.com. We are here to help via live chat and email, with an average chat response time of 60 seconds and email responses within approximately 60 minutes.